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I am not able to log in to my account on the website, what is wrong?

Hello,
I have registered earlier this week on Tuesday to the website and received the password By email. Everything went well back then, I managed to log in By using my email address and the password. But today, I tried to log in for the second time but I'm not able to get in, it claims that either the email or the password is not correct. I wonder how I could proceed from this? Thank you very much already in advance for the help!

Reetta Hinttala

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  • Hi Reetta!

    At first please make sure to check caps lock and num lock.

    If it still does not work, you can generate a new password by clicking “Glömt lösenord”. Fill in your email address and you will get a new password sent to you.

    Contact me again if you still cannot access your account.

    Best regards,

    Nathalie

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